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Include steps you’ve taken to solve the problem and conditions we should consider (such as failing on specific hardware or OS version). Provide a clear and detailed description with as much information as possible.Submit only one support issue (a single, discrete problem) per request.When submitting a TSI, follow these guidelines: Provide clear and concise steps to reproduce the issue, if applicable.
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This includes forming abstracted classes and resources into a sample Xcode project. Abstract the issue into a sample Xcode project, if possible.Attach any console output containing errors or exceptions when building or running your app.Attach symbolicated crash reports and diagnostic logs that you have in regards to your question.Review Technical Note 2431: App Testing Guide for tips on reproducing bugs that you or your customers are experiencing.Run Build and Analyze in Xcode and resolve any outstanding analyzer results, if possible.Before submitting a TSI, make sure to do the following: Before you submit a TSIīe sure to review the following documentation for all Apple platforms or see if the issue you’re experiencing has been discussed and resolved on the Apple Developer Forums.Īpple Developer Program and Apple Developer Enterprise Program members can submit a TSI in the Code-Level Support section in their account. Support is provided in English via email, typically within three business days.
#Mac technical support code
Your incident will be assigned to a Developer Technical Support engineer who can help troubleshoot your code or investigate possible workarounds to fast-track your development. Submit a TSI if you cannot fix a bug, have trouble implementing a specific technology, or have other questions about your code. Restrictions and limitations may apply.A Technical Support Incident (TSI) is a request for code-level support for Apple frameworks, APIs, and tools, and is available to members of the Apple Developer Program and Apple Developer Enterprise Program. More details are available from Apple’s trade‑in partner for trade‑in and recycling of eligible devices. Apple or its trade‑in partners reserve the right to refuse or limit quantity of any trade‑in transaction for any reason. Some stores may have additional requirements. Offer may not be available in all stores, and may vary between in‑store and online trade‑in. In‑store trade‑in requires presentation of a valid photo ID (local law may require saving this information).
#Mac technical support full
Sales tax may be assessed on full value of a new device purchase. Actual value awarded is based on receipt of a qualifying device matching the description provided when estimate was made. Trade‑in value may be applied toward qualifying new device purchase, or added to an Apple Gift Card. You must be at least 18 years old to be eligible to trade in for credit or for an Apple Gift Card. Trade‑in values will vary based on the condition, year, and configuration of your eligible trade‑in device.ENERGY STAR and the ENERGY STAR mark are registered trademarks owned by the U.S.Downloading apps requires an Apple ID and a device that is compatible with the OS version required for each app.
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